PBX technology choices
Navigating through the constant releases in technology isn't easy.
Let us help you make a well informed decision, to save money and get it right the first time.
Replacing your in-house systems with Cloud PBX is futureproofing yourself from further upgrades and expense, whilst removing the dependency on your physical premises.
Cloud-Hosted PBX explained
Cloud PBX is smartly routed VoIP technology hosted in Datacentres across the globe.
By now your Office File Server, email and Web Server should be in the Cloud. Complete it by moving the phone system there too. If anything isn't yet, speak to our team on how we can handle all your Cloud-based solutions in one package for better pricing & easy support (PBX, VPS AZURE AWS, EMAIL, WEBSITE, FILE STORAGE, VIRTUALISATION & IT).
Read on for the bigger picture and see why Cloud-based solutions are the new way forward.
Lower Running Cost
An on-site PBX phone system requires expensive investment in hardware and software licensing. You also need smart IT professionals and additional resources to maintain, scale and upgrade the in-house phone system.
Your business can access the Cloud hosted PBX phone system over the internet, without building or IT infrastructure.
The cloud providers also save you on resources by scaling the hosted PBX according to your needs at any given time.
Cloud-hosted PBX solutions are more flexible, scalable, extensible, and cost-efficient than on-site PBX phone systems.
It is also important to choose the right hosted PBX, evaluate the quality of both hosted PBX solutions and provider.
Dedicated vs Shared (both Cloud-based)
Dedicated (Private): Our signature product and unique to Cloudcomm.
Designed for MLE (Medium to Large Enterprise) yet also suited to SME’s desiring new-age tech functionality.
A virtual PBX instance is completely dedicated to your business, offering a vast array of additional App store features and unbeatable Web tools, at a slightly higher price. Ideal for a single company with many large or remote branches.
Updated free us and rebootable independently at a time that suits you, affecting no other customers. Higher uptime!
Private PBX allows us to customize Jitter buffer settings to compensate for a bad day of internet, by adding in a small delay to let the packets catch-up which removes the jitter to get the full word through, handy for Outsourcing and remote users.
There is more room to move on Dedicated, unlike Shared PBX where we are limited by the possible effects on other users.
Beneficial unique feature: You can have a single PBX for all your branches or a separate PBX session for each branch to give you Call recording privacy, yet still have simple direct extension dial between branches for easy Intercom & Call transfer.
No other Cloud Hosted PBX offers this kind of flexibility. Start with CloudComm and never need to upgrade again.
Multi-tenant (Shared): Is typically the SME choice carriers offer. Where all clients connect as a tenant of single PBX that then designates them User Groups & Routes which are safely shielded from other users. A great, simple solution we also offer. However, rare maintenance reboots here can affect all users momentarily, where dedicated does not.
Call Quality Guarantee
Had a bad experience with VoIP? Then it simply wasn’t done right. Many services try skimping on bandwidth and use cheap routes that all go via the USA, causing long delays and choppy calls. Whereas well-designed VoIP works faster and clearer than any other technology. Our 30 years of pioneering and global infrastructure implementation makes it possible to ensure perfect calls every time. Ample bandwidth and the shortest possible route from origin to destination, gets the best results.
4G, 5G & Wireless
Carriers generally do not support voice over 3G, 4G or 5G wireless type internet and request Static IP corporate links, with complicated VPN and port forwarding or even separate links for voice traffic. This means added layers of cost and IT support.
Not us, our service is designed to eliminate all those old-school limitations. You can connect over any internet, as long as it’s fast enough (99% are above 5mbs). No additional IT work required, we do the smarts to compensate at our end, for simple plug & play at your end, from any Dynamic or Static IP connection.
Phone numbers & Voiceover greetings
Keep your existing phone numbers. No need to wait for months of number porting like other carriers will force you to do first.
On install, we cleverly provision your new PBX in one day with temporary numbers that are CLI masked to present your proper numbers for your calls to your clients, Then with a simple divert, we’ll have you fully operational same day, while the number port process takes whatever time it needs thereafter, without inconveniencing you. Due to this method, we are without a doubt the fastest Cloud PBX provisioning provider on the global market.
Purchase any area code phone numbers from us for your main inbound advisements, add extras for better target marketing.
We have professional voiceover artist ready to create great sounding greetings and background tunes for your callers.
100 sequential number ranges (ending 00–99) for direct in-dial to individual staff are also available.
Global Network & Offshore extensions
Cloudcomm has strategic POPs (point of presence) around the globe to ensure the fastest routes for low latency and crystal-clear calls. This also gives us the ability to include FREE calls to many counties outside of your own.
We allow phones to be connected from anywhere in the world and make calls to anywhere. Very useful for outsourcing.
Most carriers will limit you to national phone extensions only.
Future Proof VoIP over traditional Digital & Analog systems
Cloud PBX is constantly updated free, adding new feature releases, future-proofing you against new tech developments.
VoIP is software, which takes away the hardware limitations of physical components. VoIP (voice over internet protocol) software runs on computers, commonly in datacentres, for better uptime, backup, security, global reach and running cost.
Correctly installed, VoIP offers perfect crystal-clear communication, limitless expandability and is far most cost-effective than all other current-day PBX solutions, with more features than any digital or analogue system.
Connecting to the current global standard of VoIP PBX is the only way to future-proof your new investment.
We utilise Asterisk, the most popular open-source PBX engine developed over 25 years, supported by 1,000’s of companies.
Internet speeds are finally making it possible to utilise these VoIP/PBX solutions anywhere.
The amazing PC web console lets you monitor, spy, transfer real-time, and watch queue statistics from remote locations.
The perfect management tool for call distribution to unlimited sites over vast distances.
Quick setup
Simply choose your handsets for fast shipping or download PC softphone and have your Cloud PBX up and running in just a few hours from order. No hardware layout, cabling or site visits required.
Cloud providers make it easier for you to customize, monitor and control both incoming and outgoing calls via the user-friendly web-based dashboard. Office phone system setup has never been easier.
So get connected today for your free 1 month’s trial.
Once satisfied, consider moving your Windows servers to our Cloud VPS as well and save 10% on everything.
Disaster Recovery in seconds
Accelerated disaster recovery. Hosted PBX solutions can keep your corporate communication up the event of both natural and accidental disasters. Even the data centre PBX environment is mirrored over multiple national and international locations.
As you can access the hosted PBX service over the internet, you can quickly communicate with customers from alternate places. Hosted PBX phone systems make it easier for you to shift or relocate your business without interrupting corporate communications. Inbound calls can be rerouted instantly on failover, timers or on request. Minimising or removing downtime, where an on-premise PBX system would have had you offline and crippled for days.
Popular features explained
A more detailed breakdown of what these terms mean.
Unlimited Extensions
You can create an unlimited number of extensions via the control panel.
Unlimited SIP Trunks
Lines for making and receiving external calls. no extra provisioning required, 1 or 1000 is just a number in we change in a box.
IVR’s
Auto-Attendant allows you to direct your customers to various parts of your organisation through easy to use push button menus.
Paging and Intercom
Support for group paging through your telephone handsets or integration through your overhead paging system.
Company Directory
Allow customers to find people in your organisation easily and connect directly to their extension.
Caller-ID
See who is calling directly on your phone and ability to route calls differently from their incoming number.
Music on Hold
Play music on hold to callers. Optionally use different classes of music on hold depending on which Queue a caller is in.
Message on Hold
Play pre-recorded messages to customers on hold to promote your products. They may find interest in these and increase sales.
We have professional male and female Voice-over artist in all languages to record these for you, with cool background music.
Unified messaging
Receive your voicemail messages in your Email inbox & Smartphone, playback instantly to help decide the callback priority.
Call Flow Control
Call Flow Control makes it easy to take control of your business hours. Need to open early or stay late? Simply press a button to keep calls flowing in. Need to leave early? Route all calls to your closed IVR, voicemail or mobile phone.
Soft-Phone Support
Connect as a real (2 or 3 digit) extension from your PC anywhere. Work hands-free with benefits such as copy & paste dialling.
Queues and Ring groups
Placed in a queue which can be answered by a specific agent (Sales, Accounts, Support, etc...)
While a caller is waiting in a queue, special music on hold and/or informative messages can be played to them.
Time conditions
Set alternate call flow rules for particular times. Night mode, Holidays, Lunch breaks, etc...
Call recording
Record all call for safekeeping and later analysis of staff call handling.
Call monitoring
Monitor calls in real-time for training purposes, take over calls and transfer them to more appropriate areas. Great for misrouted callers.
Automatic Backup
Your Cloud PBX is automatically backed-up every night. If something goes wrong, we can have you up in running from a backup in a few minutes, without long delays and expensive hardware replacement.
Queue call-back VM
Allow your callers to break-out of long queue positions at any time during busy periods, to leave a voicemail message that will be emailed to multiple staff or departments for a call-back instead of keeping them waiting on hold.